Question 1

How do I connect/ pair the remote and the car?

Accepted Answer

The majority of our controllers use very similar stratigies to pair to the car. 
To do this: 
Hold the pairing button until you see the LED lights flash, let go of the pairing button, and turn the car on. Once LED light is stable, you have now connected the remote to the car.

Question 2

Can I get replacement parts if my product is out of warranty?

Accepted Answer

Yes, we stock many spares/parts so please email us with which parts you require to see if we can assist.

Question 3

How long is my warranty on the cars battery and the product as a whole?

Accepted Answer

We offer a 12 month warranty on our batteries and a 12 month warranty on our motors.

Question 4

What does a power upgrade do?

Accepted Answer

A power upgrade gives your car a great boost!
This installs faster turning motors to your ride on car, we recommend a battery upgrade with this. All of our products come with 3 speed settings so you are always in complete control of how fast you want the car to go!

Question 5

What does a battery upgrade do?

Accepted Answer

A battery upgrade give the car a longer life span when running, and also offers faster charging!

Question 6

I have received my ride on with blemishes, why is this?

Accepted Answer

Unfortunately in some cases this is something that cannot be avoided. Our cars are not finished with a polish as this would put prices considerably higher. All ride-on cars/motorbikes have fabricated bodies without post-process; therefore, you will always see imperfections and blemishes on the body & windscreen. 
To help keep the costs down, the manufacturing process favours
speed. If the body of the vehicle were to go through a polishing process after fabrication, the prices would make these ride-on toys unattainable by most.  In the interest of hiding some of these blemishes and imperfections, some car models have a layer of paint added to them; however, even with this, because the body is not polished, the flaws sometimes come through the paint-work too.

Question 7

Are all remotes the same and will they connect to all cars?

Accepted Answer

No. In most cases, our ride on cars do have different remotes to eachother, however some brands do have the same remotes and frequencies.

Question 8

What’s the difference between a 12v and 24v battery?

Accepted Answer

The 12v battery carries a little less power and energy which is perfect for our smaller and lighter model of cars. Our 24v battery tend to be for our larger vehicles as the batteries are more powerful and can take the weight and power of these vehicles.

Question 9

Can I leave my ride on car on charge for as long as I want?

Accepted Answer

No. The charge time can not exceed more than 10 hours as this can kill the battery and you may end up having to order a new one! Warranty does not cover this.

Question 10

How long does 'Made To Order' products take?

Accepted Answer

Usually 14-21 workings days, sometimes soon depending on specifications you have chose!

Question 11

I have ordered a car and have forgot to add customisations?

Accepted Answer

Not to worry, please add the customisations into your cart and pop a note at checkout with your order number of the car you purchased!

FREQUENTLY ASKED QUESTIONS

How do I connect/ pair the remote and the car?

Can I get replacement parts if my product is out of warranty?

How long is my warranty on the cars battery and the product as a whole?

What does a power upgrade do?

What does a battery upgrade do?

I have received my ride on with blemishes, why is this?

Are all remotes the same and will they connect to all cars?

What’s the difference between a 12v and 24v battery?

Can I leave my ride on car on charge for as long as I want?

How long does 'Made To Order' products take?

I have ordered a car and have forgot to add customisations?

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